Support Channels

  • 1 hour ticket response time
  • An Easy–to–Navigate Help Section

  • You can find almost all the answers to your questions in the user–friendly Help Center included in your Web Site Control Panel. It offers a vast knowledge base with frequently asked questions and exhaustive how–to articles written by our professional tech support team.

  • Top quality support service
  • Educational Videos

  • If you’d like to see how an action is implemented or how a problem is rectified, instead of just reading about it, have a look at our compilation of educational video tutorials. They cover different issues and will help you swiftly learn how to work with the Web Site Control Panel.

  • Intuitive help center
  • A Sixty–Minute Ticket Response Guarantee

  • All semi–dedicated servers are backed up by a 24/7/365 client care service and come with a 60–minute support ticket response time guarantee. Our experienced customer service technicians will be available 24–7 and will rectify any problem that you may face within less than 60 minutes after the ticket submission. In most cases, a response will be given to you within twenty minutes.