Tech Support Channels
A One–Hour Support Ticket Response Time Guarantee
All your assistance requests will be responded to within maximum 60 min after the trouble ticket or e–mail is submitted. If your issue calls for additional assistance from a sysadmin, we’ll direct the trouble ticket or the email to the person on duty then leave a comment to notify you that more time will be needed for reaching the optimal solution. If you make use of our Admin Services package, any of the tasks included there will be executed whenever you prefer.
A Top–Notch Client Support Service
We will be available to you 24/7 to reply to any queries that you may have pertaining to our Web Site Control Panel or any of the applications that we have pre–installed for you on the dedicated hosting server. If you also need assistance tackling server management tasks, you can take advantage of our Admin Services package, which includes backup hard drive space, weekly OS updates, server monitoring and rebooting services, as well as software installation and troubleshooting services
An Easy–to–Navigate Help Section
Each Linux dedicated hosting server is fitted out with our free Web Site Control Panel, which features an extensive knowledge base and a collection of instructional video tutorials. Whenever you need help working with the Web Site Control Panel, just push the Videos or Help buttons in the top right corner.